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We Are Recruiting - Current Positions

Facilities Support



REPORTS TO:                        Registered Manager


MAIN LOCATION:                             Farway Grange & The Alexandra

Basic pay: £10.50/hour Full time, with additional Amrial ExtraSmiles employee perks via Perkbox.



At Amrial we provide outstanding care to our residents and service users by addressing their physical, emotional and psychological needs. We provide a happy, safe and secure environment for their care. 




The Facilities Support function is part of a wider team of staff and as such works to support carers and other staff to ensure the safety of all the service users, visitors and employees. Care homes are a 24/7 operation and can require emergency attention at any time. The work can be both physically and mentally demanding. You’ll be a valuable member of our friendly, close-knit team, promoting the well-being of our residents and the successful running of our care homes.


The safety of our care home residents, service users and staff is of the utmost importance. As Facilities Support you will actively promote health and safety standards within and around the home, supporting the home manager to maintain a safe environment for residents in our care. 

Your role will be to make sure the facilities (premises, equipment and grounds), are maintained to a high standard. You’ll perform regular checks, carry out repairs and, when needed, contact engineers or service agents. You’ll be confident performing fire, basic electrical and appliance checks. Faults must be reported and addressed promptly. You'll also be expected to keep the grounds looking tidy and carry out general redecoration work. 

So as Facilities Support what do you need to do to make this happen? 


Main duties


•    Proactively ensure the upkeep and maintenance of the Care Home and surrounding grounds; ensuring excellent first Impressions to all who visit
•    Proactively monitor and review the condition of the buildings and services, completing periodic audit and inspections against defined check lists. Report your findings to the Home Manager on a weekly basis and escalate items of concern immediately
•    Ensure the smooth operation and serviceability of all services such as heating, lighting, plumbing and non-medical equipment required for the safe and efficient operation of the Home
•    Provide assistance to the Home Manager to achieve outcomes for the longer-term tasks such as refurbishment, non-day-to-day servicing, redecoration etc
•    Take an active role in the monitoring of any risk areas regarding the Homes operations and security and advise the Home Manager accordingly
•    Cost effectively maintain the home as a pleasant, friendly and secure place to live, as well as enable compliance and high standards of service
•    Review the repair book when on duty to ensure that all minor repairs are dealt with in a reasonable timeframe. Repair damaged furniture & equipment as required and highlight when items are at end of life and require replacement
•    Carry out any reasonable repairs (within your own competence), and engage approved third-party maintenance contractors as requested by the Manager
•    Assist the Home Manager in the identification of third-party contractors, products and specialist services within the facilities function, for final selection & approval by senior management
•    Be on call as agreed with the Manager. Being available for out of hours facilities related emergencies will be an important part of the job
•    Carry out occasional non-facilities duties, e.g. taking medical specimens to surgeries, delivering letters, purchasing supplies, taking hearing aids to Audiology Departments for repair etc


Person Specification




•    The Facilities Support person will ideally hold a relevant qualification or be willing to work towards one as part of their personal development

Experience & Knowledge:

•    Must have demonstrable decorating and DIY experience
•    Must hold a full valid UK driving license and be competent with driving wheelchair accessible vehicle when required
•    Have an understanding of the Health and Social Care Act 2008
•    Have an understanding of the Health and Safety at Work Act 1974 and your own responsibilities under this Act

General competencies:

•    Demonstrate an ability to manage pressure, prioritise tasks and communicate effectively at all levels
•    Demonstrate a genuine interest in working in a care environment
•    Have an understanding of and empathy with older people and those with mental health conditions
•    Fully understand the protection of vulnerable adults and whistle blowing procedures and how and when they should be implemented
•    Be able to work independently (under the direction of the manager), and also be a team player
•    Required to work in a sometimes physically and mentally demanding environment
•    Participate in training programs which may be required either by law or Company Policy
•    Proactively maintain your own professional knowledge and competence
•    Report for duty in a clean, tidy uniform and following the dress code as set out in the Employee Handbook
•    Abide by the Home’s Employee Handbook and Company Policies and Procedures
•    Be flexible and adaptable in participating in other jobs which are necessary for the smooth running of the home and the safety of the Service Users
•    Promote, ensure and maintain the good reputation of the Care Home and the Company
•    Ensure that the security of the Care Home is maintained at all times
•    Comply with company policy and procedure in relation to infection control and prevention
•    Work within the company's Information Governance policies in order maintain security of personal and sensitive data 

•    In line with Information Governance, maintain all Health & safety records accurately, timely, legibly and store as per company instruction to ensure access is maintained for persons who may require access (Regulators, Commissioners, and Senior Managers)



•    Maintain confidentiality at all times in relation to the Data Protection Act 1998, with particular attention to keeping confidential all matters concerning residents, their treatment and condition
•    Develop and maintain a good rapport with Service Users, relatives and be polite and courteous to all visitors
•    Ensure safe use of equipment and report any defects to the Person in Charge
•    Report incidents involving Service Users, staff or visitors immediately to the Person in Charge
•    Ensure that reports are written in a timely manner and are in line with statutory requirements
•    Understand the importance of correct record management and own personal responsibilities in maintaining this through passwords, storage of documentation, and sharing information (both paper-based or on electronic systems)
•    Report breaches of records security to line manager or the Caldicott Guardian


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